Privacy Policy

Mad For Chicken (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website, mobile applications, rewards programs, in-store systems, and digital communication channels such as SMS and email.


By using our services or voluntarily opting in to receive communications, you consent to the collection and use of your information in accordance with this policy.




1. Information We Collect


We collect personal and non-personal information for purposes such as service delivery, communication, transaction processing, and improving your experience.



Personal Information


This may include:


  • Name
  • Email address
  • Phone number
  • Billing and delivery information
  • Order history
  • Any information you voluntarily provide when signing up, making a purchase, joining rewards, or contacting us



Usage Data


We may automatically collect information such as:


  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date/time of access


This data helps us improve website functionality and performance.



Location Data


With your permission, we may collect general location information to provide relevant store information, offers, or services.




2. How We Use Your Information


We use collected information to:


  • Provide and manage services you request
  • Process transactions and send confirmations
  • Respond to customer service inquiries
  • Send transactional communications
  • Send marketing and promotional communications (via SMS and email if you opt in)
  • Improve our offerings and user experience
  • Maintain internal business records
  • Comply with legal and regulatory obligations




3. Sharing Your Information


We do not sell, rent, trade, or transfer your personal information to third parties for their independent marketing purposes.


We may share information with trusted service providers solely to operate our business and provide services on our behalf. These may include:


  • Payment processors
  • Delivery providers
  • Technology vendors
  • Messaging service providers
  • IT and hosting providers


These service providers are contractually required to safeguard your information and are prohibited from using your data for their own marketing purposes.


SMS consent and phone numbers collected for messaging purposes are not shared with third parties or affiliates for marketing purposes.


If you interact with a specific Mad For Chicken franchise location, your information may be processed by that location strictly for operational and service-related purposes under our brand standards.




4. SMS Text Messaging & Consent


By voluntarily providing your phone number and explicitly opting in, you consent to receive recurring promotional and transactional SMS messages from Mad For Chicken.


Message types may include:


  • Order notifications
  • Promotional offers
  • Event reminders
  • Discounts and special announcements


Message frequency varies. Message and data rates may apply.


You may opt out at any time by replying “STOP.”

Reply “HELP” for assistance.


Consent to receive SMS messages is not a condition of purchase.


We comply with applicable laws, CTIA guidelines, and A2P 10DLC messaging regulations.




5. Email Communications


If you opt in to receive emails, we may send newsletters, promotions, and updates. You may unsubscribe at any time by clicking the “unsubscribe” link in any email.




6. Data Security


We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can guarantee absolute security.




7. Your Privacy Rights


Depending on your location, you may have the right to:


  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent to marketing communications


To exercise these rights, contact us using the information below.




8. Children’s Privacy


We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will delete it promptly.




9. Changes to This Policy


We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of our services after changes are posted constitutes acceptance of those changes.




10. Contact Us


If you have any questions about this Privacy Policy or your personal information, please contact: